Chill4Reel Privacy Policy

At Chill4Reel, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play and withdraw on chill4reel.com. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data. By creating an account and using our services, you agree to the practices described below.

Who We Are

Our services are operated by Alternate Technology Limitada, registration number 3-102-902854, registered in Puntarenas, Jaco, Costa Rica. Payment processing on our platform is carried out by our payment agent, Zephyrhaven Limited, registered in Limassol, Cyprus. We operate under licence No. ALSI-182407011-FI1 issued by the Gaming Board of Anjouan, Union of Comoros, covering chill4reel.com. For any privacy-related questions, you can reach our legal team at [email protected].

Information We Collect

We collect several categories of information to provide, secure and improve our services. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers and identity verification partners.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect identity verification documents, including government-issued ID, proof of address and payment method ownership, as part of our KYC obligations.
• We collect financial information related to your deposits and withdrawals, including payment method details for Mastercard, Visa, Interac, bank transfer and Tether transactions.
• We track your gaming activity, including games played, wagers placed, wins, losses and bonus usage, to manage your account and our loyalty programme.
• We automatically collect technical data such as your IP address, device type, browser information and session logs.
• We collect communications you send us through live chat, email or our contact forms.

Cookies and Similar Technologies

We use cookies and similar technologies to recognise you, remember your preferences, keep you logged in, and understand how you use our platform across our PWA app, mobile web and desktop web versions. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality.

Why We Use Your Data

We process your personal data for the following purposes:

• We use your data to create and administer your account, including verifying your identity in line with KYC and anti-money-laundering requirements.
• We use your data to process deposits and withdrawals, including monitoring compliance with our minimum deposit and minimum withdrawal thresholds and daily, monthly and per-transaction limits.
• We use your data to detect and prevent fraud, invalid or third-party deposits, and abuse of our bonus terms.
• We use your data to operate our Chill4reel Loyalty Program, calculate loyalty points, cashback and level-up rewards, and to personalise offers such as our welcome bonus, reload bonuses and birthday bonus.
• We use your data to communicate with you about your account, transactions, promotions and changes to our policies.
• We use your data to comply with our legal and regulatory obligations under the laws of Anjouan and applicable consumer protection requirements in your market.
• We use aggregated and anonymised data to analyse trends and improve our games, promotions and customer support.

Legal Basis for Processing

We process your data on the basis of performance of our contract with you, compliance with legal obligations applicable to a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where required, your consent, for example for certain marketing communications or non-essential cookies.

Who We Share Your Data With

We do not sell your personal data. We may share your information with:

• Our payment agent, Zephyrhaven Limited, and other payment service providers processing your deposits and withdrawals.
• Identity verification and anti-fraud providers who assist us in confirming your identity and screening transactions.
• Regulatory authorities, including the Gaming Board of Anjouan, where required by law or licence conditions.
• IT hosting, customer support and communication providers who help us operate chill4reel.com and our app.
• Our affiliate programme partners, chill4reel.partners, solely for tracking referrals, without disclosing your sensitive account or financial details.
• Law enforcement or courts where disclosure is required to comply with a legal obligation.

International Data Transfers

Because we operate across Costa Rica, Cyprus and Anjouan, and serve players in Canada and other markets, your data may be transferred and processed outside your country of residence. We take appropriate contractual and technical measures to protect your data wherever it is processed.

How Long We Keep Your Data

We retain your personal data for as long as your account remains active, and for a further period afterwards as required by our licensing, anti-money-laundering and tax obligations. Identity verification documents and transaction records are generally kept for several years after account closure to meet regulatory requirements, even if you stop using our services.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact us at [email protected]. We may ask you to verify your identity before responding to your request to protect your account from unauthorised access.

Data Security

We are committed to protecting your data using appropriate technical and organisational measures, including encryption, access controls and secure storage of financial and identity documents. While we take data security seriously, no method of transmission or storage is entirely secure, and we encourage you to use a strong password and keep your login details confidential.

Marketing Communications

We may send you marketing communications about our promotions, including our welcome bonus, reload offers, free spins and loyalty rewards, where you have agreed to receive them. You can opt out of marketing messages at any time by using the unsubscribe link in our emails or by contacting our support team.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete that information and close the related account.

Restricted Jurisdictions

We do not offer our services to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States or countries on the FATF blacklist. If we identify that your account was opened from a restricted location, we may be required to close your account and process any related data in accordance with our compliance obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, you can contact our support team at [email protected] for general enquiries, or our legal team at [email protected] for matters relating to KYC, data access requests, refunds and account closure. Our live chat is also available 24/7 to assist you.